Skip to content Skip to navigation menu

Contact Us - Insulation Giant

By phone, email or write to us - whichever suits you!

If you wish to contact us by telephone our opening hours to recieve your call are Monday to Friday 8.30 until 5pm.


SUPPORT VIA PHONE

Our friendly staff are on hand to help you with any query you may have. If your query is regarding an order you've placed, or one you'd like to place with us you can contact us for FREE of charge on:

Telephone: 0800 085 0316 
 

Please note: our phones are only operated between the opening hours displayed above, remember to have your order number handy, or products you are looking to order ready to give to our customer support team. 


SUPPORT VIA EMAIL

Alternatively, you can email us with your query. Please note, in order for us to answer your query as quickly as possible please include the following in the subject line dependent on your query. Failing to do so will prolong time taken for your query to be dealt with:
 
 
QUOTE - For all queries relating to a quotation. Please note: We will respond within 3-5 working days
 
DAMAGES - For all queries relating to damaged goods, please include photos of the product. Please note: We will respond to these within 3-5 working days
 
RETURNS - For all queries relating to return requests and follow ups. Please include photos of the products. Please note: We will respond within 3-5 working days
 
REFUNDS - For all queries relating to refund requests and follow ups. Please note: We will respond within 3-5 working days
 
DELIVERY - For all queries relating to delivery. Please note: Delivery will be arranged by our delivery depot. ALL Celotex and Kingspan products are currently on a 3 week lead time. Please note: We will respond within 3-5 working days
 
COMPLAINT - For all queries relating to complains and follow ups. Please note: We will respond within 3-5 working days.
 
In all instances please provide an order number the query relates to. This will help us process your email as quick as possible

 support@insulationgiant.co.uk


SUPPORT VIA LETTER

Alternatively, you can write to us at the following address:

 Support at Insulation Giant

Marketing 4th Floor
Lodge Way House
Lodge Way
Harlestone Road
Northamptonshire
NN5 7UG

We're here and happy to help!